Adult Case Management



Adult Case Management (ACM) serves adults in Elkhart County who have a serious and persistent mental illness (SMI). A team of case managers provide services nine hours a day, Monday through Friday.

Case managers serve as advocates for clients, linking them to community services and helping them live independently. Some have specialty areas and may work with clients diagnosed with both an addiction and a mental illness (dual diagnosis). Others help clients with financial management or assist those who are homeless.

Treatment Goals

The primary goal of ACM is to help clients become as independent as possible and to be reintegrated into the community at large. To achieve this goal, ACM case managers work with clients to acquire community resources, which can include: Medicaid; Medicare; food stamps; Social Security benefits; public housing; Section 8 housing; and vocational rehabilitation services.

In addition, case managers help clients coordinate their psychiatric care with Oaklawn, including: appointments with a psychiatrist; medication monitoring and management; individual and group therapies; and teaching daily living skills.

Criteria for admission

ACM is appropriate for adults who:

  • are 18 years of age or older;
  • are active Oaklawn clients;
  • are seeing an Oaklawn psychiatrist;
  • have a serious and persistent mental illness as defined by the DSM- IV, the duration of which is expected to be of 12 months or longer;
  • have an IQ of 75 or higher (70 to 75 is examined on a case-by-case basis)
  • accept ACM as a voluntary program, unless a court order is in effect

Financial information

Medicaid eligibility is preferred as that is currently the only insurance that covers case management services.


To make a referral to ACM, contact the Community Support Program director at (574) 533-1234, ext. 353.

Download brochure

You must have Adobe Acrobat Reader installed on your computer to successfully view PDF files. Installation of the the Reader is easy and free. Click here to visit the Adobe web site in a new browser window for more product information and download instructions.